Effective Date: August 1, 2025
PACC Solutions LLC
At PACC Solutions LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our services, including visiting our website or communicating with us via phone, SMS, or other methods.
We may collect the following types of information:
Personal Information: Name, address, email address, phone number, and other identifying information you provide.
Communication Information: Records of your interactions with us, including emails, calls, and SMS messages.
Technical Information: IP address, browser type, and other data from your device when you visit our website.
Your information may be used to:
SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
We do not sell, trade, or rent your personal information to third parties. We may only share your information with trusted partners or service providers strictly for operational purposes (e.g., subcontractors for home repair) and only as necessary to fulfill our services.
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse.
You have the right to:
We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.
PACC Solutions respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit a form, call us, interact with our advertisements, or use our services.
By using our website, you agree to the terms of this Privacy Policy.
We may collect personal information that you voluntarily provide to us, including:
Name
Email address
Phone number
Property address
Service location
Information about your roofing, restoration, insurance claim, or home exterior needs
Any details you submit through contact forms, estimate request forms, chat tools, or other website features
We may also collect certain information automatically when you visit our website, including:
IP address
Browser type
Device type
Pages visited
Time spent on the website
Referring website or source
General location information
Interactions with our forms, ads, buttons, links, and website content
PACC Solutions may use the information we collect to:
Respond to your questions or service requests
Schedule inspections, consultations, or estimates
Provide roofing, restoration, claims assistance, and related services
Communicate with you by phone, email, text message, or other methods
Improve our website, advertising, and customer experience
Analyze website traffic and marketing performance
Follow up with leads and customers
Send relevant updates, reminders, or service-related communications
Maintain internal records and CRM information
Comply with legal, regulatory, or business obligations
Our website may use cookies, pixels, tags, scripts, and similar tracking technologies to improve website performance, understand how visitors use our site, and support our marketing efforts.
Cookies are small files placed on your device that help websites remember information about your visit. These technologies may allow us to collect information such as your browser type, device information, pages visited, time spent on the site, clicks, form interactions, and referring sources.
We may use these technologies for purposes such as:
Understanding how visitors find and use our website
Measuring website traffic and user engagement
Improving website functionality and performance
Tracking form submissions, calls, and other conversions
Evaluating the effectiveness of our advertising campaigns
Serving or measuring digital advertisements
Creating remarketing or retargeting audiences
We may use third-party tools and platforms for analytics, advertising, tracking, and customer relationship management. These may include, but are not limited to, tools such as Google Analytics, Google Ads, Meta/Facebook, YouTube, call tracking platforms, CRM systems, form tools, and other marketing or analytics providers.
These third-party providers may use cookies, pixels, or similar technologies to collect information about your interactions with our website and advertisements. This information may be used to measure performance, improve advertising relevance, and help us understand user behavior.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how certain parts of our website function.
PACC Solutions may use advertising platforms such as Google, Meta/Facebook, YouTube, or other digital advertising networks to show ads to users who have visited our website or interacted with our content.
These platforms may use cookies, pixels, or similar technologies to help deliver relevant ads, measure ad performance, and understand how users interact with our website after seeing or clicking an advertisement.
You may be able to opt out of certain personalized advertising through your browser settings or through the privacy settings provided by the advertising platforms you use.
We may use call tracking, form tracking, and CRM tools to understand how visitors contact us and to improve our marketing and customer service. This may include tracking which marketing source, advertisement, keyword, landing page, or website visit led to a phone call or form submission.
When you submit a form or call a tracking number displayed on our website or advertisements, we may collect information related to that interaction, including your contact information, call details, form details, and the marketing source that led to the inquiry.
PACC Solutions does not sell your personal information.
We may share your information with trusted third-party service providers who help us operate our website, manage customer inquiries, process leads, run advertising campaigns, analyze website performance, provide CRM support, or deliver services on our behalf.
These providers are only given access to the information needed to perform their services and are expected to protect your information appropriately.
We may also disclose information when required by law, to protect our rights, to prevent fraud, or to comply with legal or regulatory obligations.
By submitting your contact information through our website, advertisements, forms, chat tools, or other communication channels, you consent to being contacted by PACC Solutions by phone, text message, email, or other methods regarding your inquiry, services, appointments, estimates, or related updates.
Message and data rates may apply. You may opt out of marketing text messages or emails by following the unsubscribe instructions provided or by contacting us directly.
We take reasonable steps to protect the personal information we collect from unauthorized access, loss, misuse, or disclosure. However, no website, online system, or electronic transmission is completely secure. We cannot guarantee absolute security of your information.
We may retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including responding to inquiries, providing services, maintaining business records, complying with legal obligations, and supporting marketing or analytics efforts.
If you have questions about this Privacy Policy or your personal information, please contact:
Pacc Solutions LLC / Pacc Building Group
Address: 9150 Broadway Ave, Brookfield, IL 60513
Phone: 877-350-1690 (Toll-Free)
Email: contact@paccsolutions.com
